The following steps outline what you should do when placing and purchasing an order:
Placing an order
Our sales hours are 9:00 A.M. to 5:00 P.M. Monday through Friday,
Mountain Time (Utah). Orders are processed the same day, if order
is placed by 3:00 P.M mountain time. Most orders are shipped
same day. (Except week ends and holidays). Most orders are
shipped UPS or Fed Ex. Complete engines & short blocks are
shipped by truck or Fed Ex. All prices for parts do not include
shipping. Shipping is extra. But most engine kits are shipped
for $12.50 in the continental U.S.
If you wish to purchase engine kits, parts, cylinder heads, crankshafts, connecting rods, valves, or any other automotive parts, you can fill out the order form or e-mail us with your requests or questions. (Be sure to include the make, model, size of engine, how many valves per cylinder, SOHC or DOHC, and year of your vehicle or engine), and we will e-mail you back with the part numbers and prices.
Purchasing an order
We have found that talking to a live person to give your credit
card information to, is a lot safer than using a credit card purchase
over the internet. Instead, complete your order or price
request. Then when you are ready to purchase, call
our toll-free number at (1-866-700-5877 for purchase only [ U.S.]),
and we will take your credit card and shipping information over
the telephone. We will confirm exactly what you are ordering,
the total price (including shipping charges), and when your order
will be shipped. If you need technical help or have
questions, etc. call 1-801-435-673-0724 or e-mail
us.
We accept Visa, Master Card, Discover Card, and American Express for phone orders. U.S. Postal Money Order, PayPal or Western Union is also accepted for payment. We use address verification for credit card purchasing. Any information that you provide, is strictly confidential and is not given to anyone! (Except, of course your name and address, for shipping). We have been in business since the spring of 1978. Our Dun & Bradstreet number is: 09-881-0765 STA, if you would like to check us out.
We furnish the listed name brand parts when possible. However, RPM reserves the right to substitute equal or better parts from the same or different manufacturer, where listed parts are unavailable, or at the discretion of RPM. Performance will be equal to or better than use of the listed part. If a particular brand is requested for a particular part, then we will not ship a different brand.
Orders or sales made in Utah, or shipped to a Utah address, are subject to 6.6% sales tax, unless customer has a valid tax exemption certificate on file at our office at the time of shipment.
The Next Step
Prepayment by cashiers check, U.S. Postal money order,
Western Union, or paypal.com is accepted. For convenience,
Visa, Master Card, Discover Card, and American Express
are accepted for orders by phone (U.S. only). We require 100%
payment in full before shipment can be made. The payment can be
made by business check, providing the payment is received three
weeks before the order is shipped. Phone orders that are purchased
by a credit card, are shipped, in most cases, the same day.
When You Get Your Order
Inspect the container and contents closely, saving all the original
packaging. If you detect damage to your shipment, make
a written note of the damage with the delivery person, because
their company is responsible for those damages. If necessary,
contact RPM for further instructions on making a claim.
If the order is short or defective, contact RPM for assistance and we will make every reasonable effort to correct the problem. The sooner we know about it, the better service we can give to have it corrected.
If you decide to refuse the shipment, the freight portion of the invoice is still your responsibility to pay, both ways.
Returns
Before making any returns, call RPM for instructions. Any
returns must have the original invoice number from RPM and if
drop shipped, my warehouses invoice number also has to be with
the shipment. Items are much easier to exchange, etc. if a copy
of the receipt and the factory packaging is included. Custom or
special ordered parts are generally non-returnable. All other
returns for any refund are subject to a 15% re-stocking fee,
plus any shipping charges including to re-box a shipment, both
ways, and if drop shipped from one of my suppliers, plus
shipping and re-boxing the shipment, back to them. RPM
will help in every way possible to process defective returns,
but the ultimate responsibility lies with the manufacturer. We
will not accept any returns that have been installed, making them
a used part, or dirty packaging with finger prints all over it
or oil all over the box. Returns can not be
accepted after 30 days from purchase.
If I do accept a return after 30 days
then other charges will apply, usually another 10% totaling 25%
off the original purchase price for credit to your card. But returns
are generally not accepted after 30 days from the purchase date.
Warranty is not offered by RPM on any parts. Any warranties are the responsibility of the manufacturer. It is up to the installing mechanic to make sure all parts fit properly to make sure they are the correct parts and/or installed properly. If a part is installed and is the wrong part or does not fit properly there is nothing we can do to help you other than give you the warehouse or manufacturer's number for you to get in touch with them yourself. We do not warranty any engine, cylinder head, crankshaft kit, short block or any other parts.
